Frequently Asked Questions
Everything you need to know about your WLMOUSE experience.
What is the typical shipping time for WLMOUSE products?
Orders are typically processed within 1-2 business days. International shipping generally takes 7-14 business days depending on your location and selected shipping method.
Do WLMOUSE gaming mice come with a warranty?
Yes, all WLMOUSE products come with a 1-year limited warranty covering manufacturing defects and hardware failures under normal use.
Where can I download the latest drivers and firmware?
You can find all necessary software, drivers, and firmware updates on our official 'Downloads' page to ensure your mouse is running with the latest performance optimizations.
What is your return policy?
We offer a 14-day return policy for items in their original packaging and unused condition. Please contact our support team to initiate a Return Merchandise Authorization (RMA).
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment options depending on your shipping region.
How do I track my order once it has shipped?
Once your order is dispatched, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery progress.