Returns & Exchanges
At WLMOUSE, we strive for peak performance and customer satisfaction. If you are not completely satisfied with your high-performance gaming peripheral, you may return it within 30 days of delivery for a refund or exchange.
Initiate Your Request
Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Place the product in its original packaging, ensuring all accessories, cables, and documentation are included to qualify for a full refund.
Ship the Item
Affix the provided return shipping label to your package and drop it off at any authorized carrier location.
Inspection and Refund
Once our technicians verify the item's condition, we will process your refund or ship your replacement within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing